FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.217, the /user-setup/{hash} endpoint accepts a 60-character random invite_hash to set a new user's password. The endpoint performs no expiration check — the hash remains valid indefinitely until consumed. Combined with realistic hash-leakage scenarios (forwarded invite emails, HTTP referrer to external CDNs on the setup page, server-side log exposure, abandoned invite emails in shared inboxes), this enables unauthenticated permanent account takeover months or years after invite issuance. If the leaked invite was sent to an admin, the takeover yields admin access. This issue has been patched in version 1.8.217.
History

Fri, 08 May 2026 22:15:00 +0000

Type Values Removed Values Added
Metrics ssvc

{'options': {'Automatable': 'yes', 'Exploitation': 'poc', 'Technical Impact': 'total'}, 'version': '2.0.3'}


Thu, 07 May 2026 20:45:00 +0000

Type Values Removed Values Added
First Time appeared Freescout Helpdesk
Freescout Helpdesk freescout
Vendors & Products Freescout Helpdesk
Freescout Helpdesk freescout

Thu, 07 May 2026 19:00:00 +0000

Type Values Removed Values Added
Description FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.217, the /user-setup/{hash} endpoint accepts a 60-character random invite_hash to set a new user's password. The endpoint performs no expiration check — the hash remains valid indefinitely until consumed. Combined with realistic hash-leakage scenarios (forwarded invite emails, HTTP referrer to external CDNs on the setup page, server-side log exposure, abandoned invite emails in shared inboxes), this enables unauthenticated permanent account takeover months or years after invite issuance. If the leaked invite was sent to an admin, the takeover yields admin access. This issue has been patched in version 1.8.217.
Title FreeScout's user invitation hash never expires: permanent unauthenticated account takeover if invite link leaks
Weaknesses CWE-613
References
Metrics cvssV3_1

{'score': 9.1, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N'}


cve-icon MITRE

Status: PUBLISHED

Assigner: GitHub_M

Published:

Updated: 2026-05-08T21:30:39.598Z

Reserved: 2026-04-22T15:11:54.672Z

Link: CVE-2026-41902

cve-icon Vulnrichment

Updated: 2026-05-08T14:40:30.547Z

cve-icon NVD

Status : Deferred

Published: 2026-05-07T19:16:00.807

Modified: 2026-05-08T22:16:30.810

Link: CVE-2026-41902

cve-icon Redhat

No data.