The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the eh_crm_edit_agent AJAX action. This makes it possible for authenticated attackers, with Contributor-level access and above, to escalate their WSDesk privileges from limited "Reply Tickets" permissions to full helpdesk administrator capabilities, gaining unauthorized access to ticket management, settings configuration, agent administration, and sensitive customer data.
Metrics
Affected Vendors & Products
References
History
Thu, 04 Dec 2025 18:15:00 +0000
| Type | Values Removed | Values Added |
|---|---|---|
| First Time appeared |
Elula
Elula wsdesk |
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| CPEs | cpe:2.3:a:elula:wsdesk:*:*:*:*:free:wordpress:*:* | |
| Vendors & Products |
Elula
Elula wsdesk |
Thu, 04 Dec 2025 17:00:00 +0000
| Type | Values Removed | Values Added |
|---|---|---|
| First Time appeared |
Elextensions
Elextensions elex Wordpress Plugin Wordpress Wordpress wordpress |
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| Vendors & Products |
Elextensions
Elextensions elex Wordpress Plugin Wordpress Wordpress wordpress |
Tue, 02 Dec 2025 16:15:00 +0000
| Type | Values Removed | Values Added |
|---|---|---|
| Metrics |
ssvc
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Tue, 02 Dec 2025 08:30:00 +0000
| Type | Values Removed | Values Added |
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| Description | The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the eh_crm_edit_agent AJAX action. This makes it possible for authenticated attackers, with Contributor-level access and above, to escalate their WSDesk privileges from limited "Reply Tickets" permissions to full helpdesk administrator capabilities, gaining unauthorized access to ticket management, settings configuration, agent administration, and sensitive customer data. | |
| Title | ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.2 - Authenticated (Contributor+) Privilege Escalation via eh_crm_edit_agent AJAX Action | |
| Weaknesses | CWE-269 | |
| References |
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| Metrics |
cvssV3_1
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Status: PUBLISHED
Assigner: Wordfence
Published:
Updated: 2025-12-02T15:29:31.663Z
Reserved: 2025-11-21T21:23:47.412Z
Link: CVE-2025-13534
Updated: 2025-12-02T15:29:28.598Z
Status : Analyzed
Published: 2025-12-02T09:15:47.380
Modified: 2025-12-04T18:04:48.967
Link: CVE-2025-13534
No data.